Please note: If you are coming
into this page from a search engine or bookmark, we invite you to visit our Marie Osmond Resource Center
for a more detailed selection of Osmond News and
Collecting information.
Last updated
3/9/10 - New Marie Osmond March / April Dolls
Just Added!
We are an authorized Charisma Brands /
Marie Osmond dealer and carry a full line of Marie Osmond's Collectible Dolls and
Home Decor. Count Your
Beans is a family-owned, trustworthy business with over 20,000 positive references
from selling in online auction as well as thousands of satisfied website customers. You
can read more about us here.
We pride ourselves on friendly, fast service and hope to earn your short & long-term
business & loyalty.
We have designed our Marie
Osmond Alphabetical Pricing List into small alphabetized sections so that it is
easier to find what you're looking for. We've added in pricing, brief descriptions,
stock status, Bonus Beans and thumbnail pictures for all items. Most dolls also have
either a larger picture or an individual page with larger picture and more details.
We hope you find this useful in deciding whether to purchase a particular item with us.
Feel free to email if you have any
questions!
To view our Browse by Alphabet design with Pictures, Description, Pricing &
Bonus Beans earnings, please visit our
When you're on one of our
alphabetical pages and want to see a larger picture, just click the picture box and it
will take you to a new page with a larger picture view. To return to the previous
page, then just hit the Back key on your browser. Thanks for your suggestions and
support!
We have added special Count Your
Beans "BONUS BEANS" which you will earn with every purchase.
This is part of our new Bonus Beans Customer Loyalty & Reward Program
and we hope you'll like what we have in "Store"! Bonus Beans can be saved
and redeemed toward great merchandise, gift certificates and other special promotions that
will be in our Bonus Beans
Store. As this program is available throughout our ENTIRE website, you will be
able to choose bonuses that are just right for you. Please see our Bonus Beans Customer Loyalty &
Reward program. Count and Save your Beans for great stuff!
We are a family-owned "Mom & Dad"
business and look forward to earning your short-term and long-term loyalty. We
strive to provide you with 5 star customer service from start to finish. We realize you
have a choice when making your purchases and we appreciate you considering Count Your
Beans as a primary or back-up source for Marie Osmond dolls and collectibles.
If you are ready to place your order or
you have specific questions not answered here, please email John at countyourbeans@aol.com or call (360) 852-8368 or
fax 208-248-5353. If you have a question about an auction order at eBay or another
auction site, please email Karen at cntyrbeans@aol.com.
We both do our best to respond within 1 business day, Monday through Friday. We often work
very late and odd hours so if you try calling and we aren't available, please leave a
message with the best time of day/evening to reach you and we will do our best to get back
to you within 1 business day. During very busy times of the year, please allow up to 2
business days for a response. We do often work on weekends but our general business days
are Monday through Friday.
PAYMENT ACCEPTANCE METHODS
For payment we accept mailed payments of money
orders, cashiers checks and personal checks. Personal and business checks are subject to a
7 business day hold, however if we've done business successfully with you in the past, we
may waive part of this hold or all of this hold at our discretion. We also accept
electronic checks and credit card payment through PayPal. PayPal
accepts Visa / Mastercard / American Express / Discover. Our email address for electronic
payment is countyourbeans@aol.com
or cntyrbeans@aol.comfor PayPal.
If you wish to phone in your credit card information instead, we have the ability to
process your order this way as well. Please call (360) 852-8368 and
ask for John or Karen or email us at countyourbeans@aol.com
with your phone number and we will call you to process your phone order.
** If mailing a payment, please make
your check or money order payable to "Count Your Beans"
and mail to: Count Your Beans, Marie Osmond Website Order, P.O. Box 87043, Vancouver,
WA 98687 USA. Please make sure before mailing payment that we are aware of
your order so that we may set your items aside for you and take them out of inventory.
If you have worked with us via email, you may wish to put attn: John or Karen
Krejcha. Please include your current email address with your payment since we will send
email with a UPS tracking # or USPS delivery confirmation # after your payment arrives and
your package is ready to ship. Thank you for your business!
PRE-ORDERS (Amended
9/19/09)
If an item is not in stock at the present time,
we are happy to take a pre-order or special reservation for your doll. All we
require is a $5 deposit per tiny tot or doll under $50 and a $10
deposit per doll over $50.
Should you change your mind about a pre-order,
we are happy to give you the option to transfer your full deposit fund to another doll
within 3 days of your cancellation.
If your pre-order is for an item between $15 and
$99 and you cancel completely with no replacement website purchases within 3 days
of your cancellation, we do assess a $5 administrative fee per doll cancelled.
If it is over $100 and you cancel your pre-order completely with no replacement
website purchases within 3 days of your cancellation, the administrative fee is $10
per doll cancelled. Any remaining funds (if applicable) will be placed on
store credit with Count Your Beans.
Please note that in order to keep our pricing
competitive, we only issue Count Your Beans store credit for pre-order
cancellations. There are no cash refunds.
Since we are obligated to keep the commitment to
the manufacturer for the items we pre-order and have to inventory or find a new buyer for
pre-ordered merchandise that customers cancel, we hope you'll respect and understand our
policies. We do our best to keep our overhead low so that we can offer you great
pricing and a wide variety of products. Thank you!
LAYAWAY (Amended
9/19/09)
*** We are happy to offer a flexible
layaway program for our customers. By placing a layaway with us, you are
agreeing to all of our layaway terms including making payments on time. We offer 1
month (2 equal payments), 2 month (3 equal payments) and 3 month (4 equal payments)
layaways of website orders of $100 or greater.
Example: You want to place a $150 doll on
layaway on October 1st. Here are your choices:
1 Month Layaway: $75 down on
October 1st, $75 due on November 1st.
2 Month Layaway: $50 down on
October 1st, $50 due on November 1st, final $50 due on December 1st.
3 Month Layaway: $37.50 down on
October 1st, $37.50 due on November 1st, $37.50 due on December 1st, $37.50 due on January
1st.
*** At the start of the layaway, we
prefer a credit card on file so that we may charge your card in the appropriate intervals.
Upon request, we can send you PayPal invoices each month or if you would prefer to
mail in your layaway payments, we do accept money orders and checks. Please let us
know your payment style preference at the beginning of the layaway. We will email
you with a layaway payment receipt after each charge or mailed payment has been received.
*** Please note that is your
responsiblity to make payment for your layaway on time and for contacting us if a
payment is going to potentially be late. We do try to be flexible
and will allow up to 5 days leeway (and sometimes longer if we are notified in advance of
extenuating circumstances), however please note that if one payment is late,
the next payment is still due on its original schedule. If we have
not received a layaway payment within 2 days after its due date, we will contact you via
email and/or phone with a friendly reminder. If after 5 days from your
payment due date, we have not received payment and there has been no communication from
you either by email or phone, your layaway order will be cancelled. Any
items on layaway will be placed back into regular inventory and any layaway funds will be
placed on store credit with Count Your Beans minus an administrative cancellation charge
of $10 for each doll between $15 and $99, $20 for each doll between $100 and $200 and $30
for each doll that is $200 and above. Any remaining funds after administrative fees
(if applicable) will be placed on store credit with Count Your Beans and
are not refundable for cash.
*** Please note that in order for us to continue
offering an affordable and reasonable layaway program to our customers, the price
that your item is at the time you start your layaway will not be adjusted except in the
cases of QVC show price matching for new release dolls that are placed on pre-order.
Example 1: It is September 19th and you
would like to do a layaway for a Marie Osmond doll that will be shown on QVC on Marie's
October 26th show. You place your $10 deposit and at the current time, the doll has
a $149.95 suggested retail. On the show, QVC offers the doll at $134.95. We
will adjust your layaway to that price point upon request.
Example 2: We have an older Marie Osmond doll on
our website on sale for $119.95. You place that doll on a 3 month layaway on
September 19th. On November 15th, you see that the doll is on sale at our website or
elsewhere for $99.95. We will not be able to adjust your layaway pricing
under this circumstance. (Please understand that there is a cost to us for
holding layaway dolls. When a doll is held, we pay to inventory it and we do not
have the opportunity to sell it immediately to someone else. We also generally have
multiple credit card processing fees and our administrative costs are higher. Thank
you for your understanding.)
*** Layaways are for CountYourBeans.com website
orders $100 or greater and our maximum layaway is 90 days from
date of a doll's arrival into our shop. If you have a smaller layaway or a
significantly larger layaway or have special circumstances, please inquire for details.
*** Layaway dolls are not eligible for return
once they have shipped, however if a doll arrives damaged or defective, it will be
replaced or store credit will be given to your account.
*** Please note that layaway payments are
transferrable to another item should you change your mind after placing an order, however
there are some conditions. If a layaway doll is between $15 and $99 and you
cancel completely with no replacement website purchases within 3 days of your
cancellation, we will assess a $10 administrative fee.If a
layaway doll or entire layaway doll order is between $100 and $200 and you cancel your
layaway completely with no website order within 3 days of your cancellation, we will
assess a $20 administrative fee. If a layaway doll or layaway order
is over $200 and you cancel your layaway completely with no replacement website purchases
within 3 days of your cancellation, we will assess a $30 administrative fee.
Any remaining funds after administrative fees (if applicable) will be placed on store
credit with Count Your Beans and are not refundable for cash.
Please note that in order to keep our pricing
competitive, we only issue Count Your Beans store credit for layaway cancellations. There
are no cash refunds. Since there is an expense in having to re-inventory and find a new
buyer for layaway merchandise that customers cancel, we hope you'll respect and understand
our policies. We do our best to keep our overhead low so that we can offer you great
pricing and a wide variety of products and thank you for your support.
*** Please note that although layaway is
available for most dolls on our website, we no longer offer layaway for retired
items where we only have 1 or 2 left in stock. We also do not offer layaway for eBay
or Amazon purchases, shipped orders under $100 or items that have an edition size below
300. By 9/21/09, we will be indicating which dolls on our website are not eligible
for layaway.
RETURNS (Amended
9/19/09)
Damaged
Merchandise: We do our best to package your items carefully, however if
breakage or damage occurs, we do insure your package. Please note that if
merchandise arrives damaged in transit, an insurance claim must be filed
in order to receive a replacement or refund and all original packaging material must be
kept in order to make sure the claim is valid. If shipment was made through UPS
(most domestic shipments), we will file the claim on your behalf upon notification from
you but if shipment was made through USPS, the post office will most likely require you to
file the claim at your local post office. If your order was shipped via UPS, the
United Parcel Service requests that you hold your merchandise and packaging material up to
10 business days after the filing of the claim as they may need to come out and visually
inspect the damage or pick up the merchandise and original packaging.
Please do NOT return merchandise damaged
in transit to Count Your Beans or it will invalidate your insurance claim with
the carrier and we will not be able to reimburse you for the damage. All damage
claims must be reported to countyourbeans@aol.com
within 3 business days of receiving the merchandise.
Defective
Merchandise: Please note that if merchandise or a merchandise accessory
arrives with a manufacturer defect and the damage did not occur in transit, we will work
with you to replace your defective item, issue a credit or refund your purchase price
including shipping. We must know about the problem within 3 business days of
receiving the merchandise. Please email countyourbeans@aol.com.
Merchandise you
have changed your mind about: We hope that you are pleased with your
purchase but should you receive your item and decide it's not for you, we will accept a
return if you notify us at countyourbeans@aol.comwithin 7 days of receiving your item. Please explain why you are unhappy
and ask for an RMA number that you can write on the outside of your shipping box.
Please note that if you return an item to Count Your Beans without an RMA number or
approval, this will delay and potentially invalidate your refund / return.
If your item is still in the box in mint shape,
never removed, we will issue a store credit minus actual shipping costs if we paid
to ship your order to you. You are responsible for return insured shipping to us.
If your item has been removed from the box but is still mint, we will issue store credit
for the amount of the purchase minus actual shipping costs if we paid to ship your order
to you. If your item is no longer in mint condition or you have had your item
for longer than 7 days, we unfortunately cannot accept a return.
Order returns over $100 where another
item of equal value is not purchased within 5 days of the return will also be assessed a
15% restocking fee. Please note that in order to keep our prices
competitive, we only issue store credit for returns. There are no cash refunds. (As we do
our best to keep our overhead low so that we can offer you great pricing and a wide
variety of products, we hope you'll understand.)
SHIPPING DATES / RATES
(Amended 9/19/09)
We offer FREE UPS Ground/Insured
delivery in the continental USA on all website orders of $75 or greater. In
order to qualify for Free S/H, your order must be $75 or greater and $75 or more worth of
merchandise must ship at one time. You may combine Marie Osmond Doll orders with
other purchases from our website in order to meet the $75 threshold. If you wish to ship
UPS 2 or 3 day Select, USPS Express, USPS Priority/Insured, USPS Parcel Post or you live
outside the continental USA, we will offer a partial shipping credit towards shipping
fees. Please inquire for rates.
If your shipped order is less than $75 and you
live within the continental USA, your shipping rate will be:
$9.00 for orders up to $44.99
$11.50 for orders from $45.00 - $59.99
** (except tiny tots or orders under 2 lbs will be assessed at $9.00)
$14 for orders from $60 - $74.99.
Orders under 2 lbs are usually shipped via USPS
and orders over 2 lbs are shipped via UPS delivery. Please note that the shopping cart system calculates S/H based on UPS
Grd/Ins S/H in continental USA. If you will be shipping via the United States
Postal Service either inside or outside of the USA or will be using expedited shipping
methods, shipping rates will be different and we will send an invoice for the
difference.
Generally orders are shipped Mondays, Wednesdays
and Fridays except during certain times of the year when we may be out of town or closed
for a holiday. During the busy holiday season, we will often add additional shipping
days to help expedite orders. If your order is in stock, we do our best to ship
all orders the first business shipping day after payment clearance, however during
especially busy times, please allow up to 3 business days for shipment. If your
order is a rush delivery, please let us know at the time of payment so that we may do our
best to accommodate you.
In addition to cash and merchandise donations, we run auctions each
week through the Giving Works Program at eBay which benefit multiple charities. Please look for the
blue & yellow ribbon in the listing title & place your bid!
